Q. How do I contact Performance Cycle of Colorado?

A. You can contact us with our 'contact us' form or call us at 303-744-2011 during regular business hours. Click here for our map/hours page.

Q. How much does shipping cost?

A. Shipping charges depend on your order total. Orders under $100.00 will incur shipping charges of at least $13.00 or more depending on size and weight. Most orders over $100 receive free shipping, but may not include oversize, overweight or hazardous materials. Excluded from the '$100 free freight' offer may be products such as chemicals, batteries, exhaust and tires unless otherwise noted. These oversize, heavy and hazardous materials items requiring specialized packaging and shipping procedures will require additional shipping charges. Please also note that our shipping rates apply only to orders shipping within the lower 48 continental United States. We are currently unable to accept orders for APO, Alaska, Hawaii, Puerto Rico or international. Performance Cycle of Colorado will contact you regarding any additional shipping expense before billing or shipping an order.

Q. Does Performance Cycle of Colorado accept international orders or APO orders?

A. Performance Cycle can not accept any orders for international, APO, Alaska, Hawaii or Puerto Rico at this time.

Q. How does Performance Cycle of Colorado ship orders and how long will it take before my order arrives?

A. Performance Cycle of Colorado mainly uses UPS to ship packages. We process orders the same or next business day. If you order over the weekend, your order will be processed on the following Monday. If there are any problems with your order, we will contact you by telephone and/or email as soon as possible. Once an order is shipped, it can take anywhere from 1 to 5 business days for your order to arrive depending on where you live and where the item is at. We are based Denver Colorado and ship most items from here. Some items may come directly from one of the many suppliers we have, commonly known as 'drop shipping'.

Q. After I placed an order on www.performancecycle.com, I was a given an ‘online reference number.’ What does this mean? Has my order shipped?

A. An Online Reference number is assigned to your order by our database once the system accepts your order. It does not mean your order is processed, billed, or shipped. Rather, it is given to you to let you know your order has been placed with our ordering system. Your order is on file, waiting to be processed, billed and shipped.

Q. How do I know my order has shipped?

A. Once your order ships, we email you with all relevant shipping details. This includes date sipped and tracking information where applicable.

Q. Will my credit card be charged as soon as I place my order?

A. No. Your card will not be billed until your order is boxed and ready to ship. This way, you aren’t billed for unavailable or back-ordered items. If there are any additional charges, you will be contacted about them before your card is billed as well.

Q. Why does Performance Cycle of Colorado want me to enter the last 3 digits on the back of my credit card? I’ve never had to do this before!

A. Asking for the last 3 digits on the back of your credit card in the strip where your signature is (does not apply to AMEX cards) verifies possession of the card. This is done to help prevent credit card fraud.

Q. Why does Performance Cycle of Colorado want me to leave TWO contact phone numbers and a valid email address? I don’t want my information given out!

A. We ask for as many ways to contact you as possible simply to inform you of any additional shhipping charges, backorders or any other problems that may arise with your order. All information you provide to us is private, confidential and is only used for the purpose of contacting you about your order.

Q. Does Performance Cycle of Colorado charge restock fees if I want to return my item?

A. In some cases, yes. If you decide you simply do not want an item you ordered, there is a 20% restock fee plus any shipping charges to return the item(s) to us. Not all items are returnable.

A. Performance cycle of Colorado does not accept returns on electrical items, batteries, chemicals or items that show obvious signs of use.

Q. What if my new item doesn't fit? Can I exchange it for the right size?

A. No restock fees are charged for boot, apparel and helmet exchanges. We will exchange the item that does not fit if you request the same thing in a different size under the following conditions -

• Item(s) being exchanged must have all tags/instructions and original package.

• Item(s) are in new sellable condition.

• Item(s) have not been used for anything other than fitment purposes.

• Customer pays all shipping charges.

Q. Does Performance Cycle of Colorado charge a re-stocking fee on other returned  items?

A. No restock fees are charged for customer order errors if customer wishes to exchange incorrect item(s) for correct item(s) under the following conditions -

• Item(s) being exchanged must have all tags/instructions with original package.

• Item(s) are in new sellable condition.

• Item(s) have not been used.

• The value of the replacement item(s) is 75% or more of the value of the original item(s).

• Customer will pay all additional shipping and handling charges.

Q. I received my order, I'm within the above guidelines and would like to return/exchange an item. How do I do this?

A. Simply contact us for an RA number, carefully package the item(s) up, write RA number on outside of the box and ship the item(s) in question to us. Also, please read our 'store polices' page for more detailed information.

Q. Can I return or exchange my items at the store?

A. Yes you may. Just bring your item(s) and original invoice to our store at 1990 S. Broadway in Denver Colorado. If you can't find your invoice, we keep them on file under the name of the person that purchased the item.

Q. On some of the items on your website, no price is displayed. How do I know how much you are selling these items for?

A. Some manufacturers do not allow us to display our prices for the public to see. To keep them happy, we keep the prices on these items hidden until the item is added to your online shopping cart. The price will display at that time. To view the price on any item where no price is displayed, simply select the desired item and add to your shopping cart. You can always remove the item if you decide not to purchase it.